Firstsource will provide a suite of BPO services covering both voice and back-office in areas such as customer accounting, VAS provisioning, fraud and credit monitoring, the company said on Wednesday. The company will also set up centres in Vashi and Chennai for Airtel and expects to have over 1,000 employees in the first year focussed on providing services in English and eight other regional languages to Airtel's customers.
The company will expand operations by middle of 2006.
British domestic intelligence agency M15 is facing allegations of outsourcing the torture of Pak-origin Britons to Pakistan's Inter Services Intelligence, after the accused were detained during counter-terror operations in that country. Human rights groups and British Parliamenterians called for an investigation into allegations made by four such British citizens of Pakistani-origin. They also asked the British government to explain steps taken against torture.
The stock of Dixon Technologies (India), the country's largest listed electronic manufacturing services (EMS) player, was up 6 per cent in 10 trading sessions, boosting the gains over the last three months to 21 per cent. The gains came following reports that Dixon will produce laptops in India in partnership with US and Chinese firms under the production-linked investment (PLI) scheme. It recently signed an agreement to make smartphones for Xiaomi India.
Fresh from his victory over Hillary Clinton to clinch the Democratic party nomination to the White House, Obama said the country must invest in the research and innovation to create jobs and industries. Observing that America's challenges on economic front cannot be overcome by building 'protectionist walls', Obama said the country needs to focus on improving plight of the middle-class and investing in education.
Matsushita Electric has decided to outsource colour televisions from India to countries in the Middle-East, Singapore, Australia and a few African nations.
He alleged that the Congress was 'deceiving' the people over the issue of reservation, while the agitators were lining up for poll tickets.
As the world celebrated International Day of Persons with Disabilities (PwD) on December 3, corporate India has kept up with efforts to make workplaces more inclusive and accessible. Organisations across sectors are taking initiatives such as equipping offices with practical work tools like Braille-friendly and voice-enabled lifts and screen readers. While inclusion has gained pace, only 11.3 per cent (or 3.4 million out of 30 million) Indians with disabilities have jobs.
Indo-US trade and economic relationship is a two-way process and not heavily tilted towards any one.
CPI (M) politburo member Sitaram Yechury has outsourced the planning of the Member of Parliament Local Area Development Scheme in West Bengal to IIM-A students. Students will be involved closely with the constituency's role in the National Rural Employment Guarantee Scheme (NREGS) and Sarva Shiksha Abhiyan. 4-5 students will work on this project and will be guided by faculty advisors. This project will enable students to understand the working of government and public policy.
The uproar against outsourcing work to Indian IT service providers has risen once again as Nielsen Co, the media company which signed a $1.2-billion outsourcing deal with Indian IT services provider Tata Consultancy Services last October and is facing strong criticism for announcing it, would lay off 117 workers this month at its largest global technology centre in Oldsmar, Florida. It has 1,700 employees at this facility.
The controversial legislations in several American states, including New Jersey, banning outsourcing of state contracting of services would be legally valid under the WTO's General Agreement on Trade in Services, according to US legal experts.
The deal is designed to boost efficiency and further enhance customer service and aims to ensure scalable, flexible and resilient IT support for the fast-paced roll out of new network infrastructure to keep up with the rapid growth in Vodafone Essar's customer base.
The remote infrastructure management outsourcing market is likely to exceed $8 billion over five years, according to a report released by the Everest Research Institute.
Rivals like Cognizant Technology Solutions Corp and Infosys Ltd have also sharpened focus on the healthcare sector
India on Tuesday said that several actions taken by the US with regard to offshore outsourcing and other trade issues are "not welcome at all".
TCS has bagged a Rs 784 crore outsourcing order from Sun Life Financial of Canada.
Playing to the gallery on the hot button issue of outsourcing in his acceptance speech, Obama kept up with the rhetoric on the subject that has been a staple of Democratic campaigning and went on to spell out what he would do as President on the front.
Infosys mentor N R Narayana Murthy said on Monday there was no need for Indian IT industry to be apolgetic or shy about US outsourcing curbs during President Barack Obama's visit to the country next month.
'We will see a lot of investments from the private sector.' 'As long as we are not impacted by some global events, I think we will be in a strong place.'
In its rise to the top of the voice-based BPO business, the Philippines has brought a great deal from the Indian industry but has also learnt from its mistakes.
The Indian IT sector, which gets 60 per cent of its export revenue from the US, on Wednesday said the move by the state of Ohio to ban outsourcing by government departments to offshore locations like India is discriminatory and amounts to a trade barrier.
An analysis of 64 large deals awarded at the start of the decade reveals that more than half witnessed some restructuring or renegotiations.
Infosys BPO Vice President Ramit Sethi has joined Wipro BPO as Senior Vice-President-Knowledge Services and Capital Markets.
Market regulator in talks with SBI Caps, UTI Infra for scrutiny and auction of properties.
Big Indian IT companies, heavily reliant on the US market and eager to diversify, have intensified efforts to crack continental Europe.
However, the second quarter of FY24 is expected to be muted, and, with that, the hope of double-digit growth is now being pushed to FY25. However, analysts are expecting the momentum in the closure of record total contract values (TCVs) will continue, as has been the case over the last two quarters.
China is promoting its information technology outsourcing sector as a rival to the market leader, India. The figures, however, paint a different story.
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